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Business Impact of Managed Cloud Services

David H Deans

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Latest Blogs from David H Deans
Many of the visitors to the AT&T booth at the VoiceCon 2009 are having their first experience of a TelePresence solution in action. Tina Vestal, customer care center manager at CHEP, perhaps sums it up best with her assessment -- "it's amazing!"Earlier this week, BAE Systems Land a...
Governments everywhere are struggling with unprecedented challenges. They're expected to reignite a global economy in free-fall, while grappling with crumbling infrastructure, aging populations, declining quality in education and healthcare -- plus a heightened social concern about pr...
Non-profit organizations share many of the same communication challenges as other businesses. Their budgetary pressures can also create some unique situations, especially when you consider the scale of their ongoing outreach.The Greater Illinois Chapter is one of over seventy Alzheimer...
Business Technology related market research used to be targeted primarily at the CIO or IT manager roles within an organization. How times have changed. Research and Markets has added the "Business Technology Trends & Impacts Advisory Service" subscription to their market study off...
The process of researching, reviewing and selecting a managed or hosted service provider can be a daunting task for those business and technology decision makers that have never performed this task before. Like any other process, there are some best practices.The following candid quest...
In today's changing volatile economy, companies find the predictable monthly service charges of a managed service provider (MSP) highly attractive. They can deploy technology, confident that they're not pouring money down a black hole. The problem is, scads of technology providers are ...
Online competition and access to price information has been squeezing already thin retailer profit margins for some time now. Combined with the added pressures of the economic crisis, many retailers are being pushed to the edge. Sadly, familiar names, such as Circuit City, have alrea...
My conversation with Jonathan Nguyen-Duy, Director of Product Management for Verizon, ended up being very thought-provoking. We were supposed to talk about a new security offering, a backbone-based solution aimed at stopping Internet-based attacks even before they hit a company's netwo...
In the past few months, AT&T has announced increased demand for managed services on new contracts ranging from just under $5 million to more than $200 million, with companies in the private, public, and non-profit sectors. The range of both the deal size and the diverse application...
What's motivating you to think about managed network services? Is it cost? If so, you'll be surprised to hear that you're somewhat behind the times. A new report cites six top reasons companies turn to managed services, with cost ranking all the way down the list at number four.Accordi...
A new report from Forrester Research on the state of IT security at small to midsize businesses (SMB) in North America and Europe predicts ongoing growth in the managed security space.In a result similar to that of enterprise respondents, SMB executives reported that the two top driver...
You never know when an unexpected turn of events is going to keep you out of your office. You may not live in earthquake country, or a hurricane zone, or a tornado corridor, but that doesn't exempt you. Everything from fires to broken water mains to police actions can unexpectedly mean...
In a global economy, professional services firms must differentiate themselves from their competition in increasingly creative ways. Rockwell Technology Group, a Grand Rapids, Mich.-based software development firm, serves customers across the U.S. Midwest and Canada, including manufact...
In the online network connected business environment, security is more critical -- and also more complex. Today, network security requires constant monitoring and management. All businesses now experience vulnerability on an infrastructure that often extends to many locations.Managed s...
Managed services provider Verizon Business has added an interesting twist to its security toolbox. Traditionally, managed security services are tactical: they monitor a network for potential attacks, using virus signatures and other definitions.Earlier this month, Verizon upgraded its ...
Many traditional businesses maintain separate networks for data and voice communication. With a converged voice-and-data network, companies can often reduce costs and gain significant productivity benefits.However, the cost of implementing and managing the solution internally can be pr...
Turmoil and struggles in the financial services sector are splashed daily on the front page of newspapers around the world. The industry faces a number of monumental challenges that are threatening and shaping its future. To remain competitive, forward-looking firms need to:Reduce cost...
Service providers offer a variety of options for managed services. The following describes the first of the top three most popular managed services, and the associated options, to help you determine which services would be most useful for your company.Businesses gain both tactical and ...
Companies with extended supply chains frequently need to collaborate with multiple partners -- simultaneously and visually. Yesterday at the National Retail Federation Conference in New York, AT&T and Cisco reminded attendees that they have added multipoint capabilities to their te...
AT&T demonstrated its telepresence capabilities at this week's National Retail Federation conference in New York City. Retailers and other attendees are already talking about how the global industry could use Business Video technology to improve supplier and customer relationships,...
As noted in Part I, global sensor manufacturer Measurement Specialties Inc. (MSI) faced multiple challenges with its managed network services provider. It suffered from excessive downtime, and the team of IS/IT director Bob Andreini spent too much time solving problems that were the re...
By any measure, Bob Andreini's network was a nightmare. Even though he had outsourced the management of the network, downtime was measured in days. His team regularly mediated finger-pointing between international telecom providers. Even the configuration of his infrastructure left a l...
In a global economy, professional services firms must differentiate themselves from their competition in increasingly creative ways. Rockwell Technology Group, a Grand Rapids, Mich.-based software development firm, serves customers across the U.S. Midwest and Canada, including manufact...
Business leaders are still upbeat about the benefits of technology adoption. It's key to their market penetration, central to competitive differentiation, and vital to their supply chain and distribution strategies.However, according to Forrester Research, they are less than satisfied ...
A professional education trains someone to be a lawyer, doctor, or accountant, but it rarely teaches them how to run a business practice – that's typically learned from experience. Ken Wolfe is a worker's compensation lawyer in Chicago with 25 years experience.When he hung out his own ...
Hiring a managed services provider shouldn't be a leap-of-faith decision-making process. Perhaps you have staff that could fulfill their responsibilities, but instead you entrust a key component of your IT infrastructure to another company.You believe they can do the job better and mor...
We spend considerable time educating businesses about the value of managed service providers (MSPs). Now it's time to tackle the next logical question: Assuming you're ready to outsource some or all of your IT infrastructure, where can you find a qualified, reliable MSP?The search for ...
The business case made the argument for Kline & Company, a management consulting and research firm about to celebrate its 50th anniversary, to investigate hosted videoconferencing. A global company, it handles approximately 40 projects at any given time. Three to six people collabo...
Novell has canceled BrainShare. Apple is ending appearances at MacWorld. And thousands of businesses continue to cut their travel budgets for 2009.I've got some unconventional advice for you: Stay on the road in 2009, and make sure you're meeting face-to-face with your best business pr...
If you've ever had to add or move employees, you know that one of the biggest hassles is dealing with the telephone system. While many companies are deploying IP-based phone systems to ease their PBX hassles, still others are turning to hosted phone systems to eliminate their ongoing o...